Zoo Policies

Pet Policy/Service Animals

For the health and safety of our animals and yours, the Kansas City Zoo & Aquarium does not allow pets on grounds; however, task trained animals are permitted. Please stop in Guest Relations for further instructions on service animals.

Coolers/Ice Chests

The Zoo permits the use of small coolers and ice chests. Please leave glass containers, disposable straws/lids and balloons at home. Please help keep our Zoo beautiful by placing trash and recyclables in designated receptacles.


Smoking is allowed only in designated smoking areas at the Zoo. See the Zoo map for locations.


Sorry, no refunds are given due to animal availability or weather.

Prohibited Items

You are not permitted to bring the following on zoo grounds: Bicycles, skateboards, scooters, in-line skates, balls, bats, frisbees, balloons, radio/music devices, glass containers, pets, hoverboards, drones, and alcohol.


No weapons are permitted on Zoo grounds.

Photography & Videography

As a guest at the Zoo, you agree to allow your image, likeness, and/or sound recordings for the purpose of Kansas City Zoo & Aquarium promotion. Non-commercial photography is welcomed; commercial photographers must comply with all guidelines. Click above to view the full policy.

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