Language Services
The Zoo has maps available in English and Spanish. Please ask at Guest Relations for a Spanish map or if assistance is needed in Spanish or another language.
Service Animals
Service animals are welcome at the Kansas City Zoo & Aquarium if they meet the ADA’s definition of “a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability.” However, pets, emotional support animals, comfort animals, and therapy dogs are not permitted for the safety of your animals and those in the Zoo's care. Please check in at Guest Relations with your service dog. See service animal map here.
Sensory Bags
The Kansas City Zoo & Aquarium is happy to check out sensory bags to our guests who need them. The bags, including noise-canceling headphones, are available at Guest Relations. Weighted blankets are also available.
Mobility Assistance
The Kansas City Zoo & Aquarium offers wheelchair and ECV options to rent while visiting the Zoo. You can find rental information here.
Playground
The KCZoo has partnered with Variety KC to bring an all-inclusive playground to the Zoo. The playground is located in Africa and offers accessible playground equipment. An accessible golf cart is available to transport guests to the playground from the Zoo entrance. To request this service, please visit Guest Relations.
Restrooms
The Zoo offers two universal changing tables, one inside Sobela Ocean Aquarium and another at Elephant Expedition restrooms. In addition, there are family restrooms with toddler seats available throughout the Zoo as well.
Rides Alternate Access
Alternate Access Passes are intended to provide an inclusive Zoo experience to guests of all abilities. Passes are offered to guests requiring accommodations to access attractions so they do not have to wait in line. Please review the safety signage at each ride as additional restrictions may apply.
The free passes may be obtained from a rides manager by inquiring at any ride. Please review the safety signage at each ride as additional restrictions may apply. The pass permits the guest plus three other guests to use alternate access.
Home