Guest Services
Tips for a Great Zoo Visit
Every day is a great day to visit the Zoo! Our animals are generally more active when the temperatures are more moderate, which makes spring and fall the ideal times for a visit.
During warmer months, getting an early start and visiting in the mornings when it's cooler will give you the best chance of seeing animals when they’re most active. During the winter months, check out all the indoor exhibits: Sobela Ocean Aquarium, Helzberg Penguin Plaza, Tropics, Discovery Barn, Orangutan Canopy, Snakes, and Polar Bear Passage. Sea lions, river otters, tigers, and red pandas enjoy the cooler weather.
If you want to learn more about our animals, check out our daily animal chats. These change seasonally so check your Zoo Map for reference.
Be comfortable! Check the day’s weather forecast before you arrive and dress appropriately. We recommend dressing in layers — come with a jacket for the cooler mornings that you can peel off as the day warms up. Comfortable shoes are a must! With 202 acres to explore at the Zoo, you’ll be on your feet most of the day.
Electric Convenience Vehicle (ECV) Rental
Experience the Kansas City Zoo & Aquarium with ease by renting one of our Electric Convenience Vehicles (ECVs), perfect for maximizing comfort and mobility. These single‑rider vehicles are available to guests 18 and older with a valid ID and can be reserved online to guarantee availability. Designed to enhance your visit from start to finish, the Zoo’s mobility rental options ensure every guest can explore exhibits, pathways, and attractions with confidence and comfort. Rider Requirements.
Stroller & Wheelchair Rentals
Rentals available at the Stroller Barn near the entrance to the ZooEnjoy a smoother Zoo day with convenient stroller and wheelchair rentals, available at the Stroller Barn or Deja Zoo Gift Shop. These rentals are offered on a first‑come, first‑served basis, making it easy for families and guests of all mobility levels to explore the Zoo’s spacious, stroller‑ and wheelchair‑friendly pathways in comfort.
Other Services
Your favorite Zoo memory can be found and purchased from one of our Zoo gift shops, Deja Zoo, located in the Beastro Lobby, Turtle Cove, located in Sobela Ocean Aquarium, or Africa Market located in Africa. Commemorate your experience with a T-shirt or plush animal. Show your support with an animal painting or a “Zoo-venir”!
The Kansas City Zoo & Aquarium employs Kansas City Police Department off-duty officers to help monitor the Zoo grounds; they are onsite daily. In addition, the Zoo has onsite emergency medical technicians trained as first responders. Should you have an emergency, please contact any Zoo employee or call 816-595-1234. In case of dangerous weather, the Zoo’s indoor exhibit buildings are designated as safe areas.
Family restrooms are located throughout the Zoo. If you are unable to locate them, please use our mobile map or call 816-595-1234 or ask any Zoo employee. Mother’s Rooms specifically designed for nursing mothers can be found inside Helzberg Penguin Plaza and Sobela Ocean Aquarium, at Elephant Expedition, and at African Kopje. Universal changing tables can also be found at Sobela Ocean Aquarium and Elephant Expedition.
The Kansas City Zoo & Aquarium is happy to check out sensory bags to our guests who need them. The bags, including noise-canceling headphones, are available at Guest Relations. Weighted blankets are also available.
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